Refund, Return and Exchange Policy

Return & Exchange Policy

We want you to love what you wear! If something doesn’t feel right, here’s what you need to know:

Eligible for Return or Exchange:

• All sarees in unused, unworn, and unaltered condition are eligible for return.
• Approved returns will be issued as a Hastakala Gift Card / Store Credit of the same value as saree.
• Store credit can be used across any future purchase at Hastakala website only.
• An exchange request must be submitted within 7 days from the date of delivery.
• After 7 days, we will not be able to accept return or exchange requests.
• Store credit or gift card will be issued only after we receive and inspect the saree to ensure there is no damage.
• Please whatsapp us at +91 9834275547, and our customer support team will assist you with the process.
• We offer free return shipping for eligible returns.

 Not Eligible for Return:

• Used or worn items
  
• Altered or customised products (e.g., stitched blouses, sarees with stitched fall)

Refund Policy:

• All approved returns and exchanges will be processed as store credit, gift card, or cash, based on customer preference.
• Store credit / gift card can be used on future purchases at your convenience.
• Store credit or refund will be issued only after the returned saree is received and passes quality inspection.
  

Need Help?

For assistance with returns or refunds, please reach out at  payments.hastakala@gmail.com or  +919834275547