Refund, Return and Exchange Policy

Return & Exchange Policy

We want you to love what you wear! If something doesn’t feel right, here’s what you need to know:

Eligible for Return or Exchange:

• Items with manufacturing defects
  
• Products that have arrived at your doorstep damaged

 Not Eligible for Return:

• Used or worn items
  
• Altered or customised products (e.g., stitched blouses, sarees with stitched fall)

Return Window:

• Returns must be made within 7 days of delivery date.
  

How to Return:

• It is mandatory to share a video recording of your parcel being opened in order to be eligible for return.
• Returns can be made online only - please call us at +91 9834275547 and our customer support team will assist you with your return.
• We offer free return shipping - no questions asked

Refund Policy:

• All eligible returns and exchanges will be processed as store credit or cash, based on customer preference.
  
• Store credit can be used on future purchases at your convenience.

For assistance with returns or refunds, please reach out at  payments.hastakala@gmail.com or  +919834275547