Refund, Return and Exchange Policy

Return & Exchange Policy

We want you to love what you wear! If something doesn’t feel right, here’s what you need to know:

Eligible for Return or Exchange: .

• Returns for refund are only accepted in case of defects or damage.
  
• Exchanges are accepted within 7 days of delivery date in case of any sizing issue or change of mind.
• Approved exchanges will be issued as a Hastakala Gift Card / Store Credit of the same value as product after quality inspection at Hastakala warehouse.
• Orders paid fully or partially using Gift Cards, Store Credit, or Loyalty Points are not eligible for return, refund, or exchange.
• Gift cards are valid for 1 month from issue date.
  
• Store credit can be used across any future purchase at Hastakala website only.
• An exchange request must be submitted within 7 days from the date of delivery.
• After 7 days, we will not be able to accept return or exchange requests.
• Gift card will be issued only after we receive and inspect the saree to ensure there is no damage.
• Please whatsapp us at +91 9834275547, and our customer support team will assist you with the process.
• We offer free return shipping for eligible returns.

 Not Eligible for Return:

• Products purchased from the Clearance section are not eligible for return, refund, or exchange.
• Used or worn items
• Altered or customised products (e.g., stitched blouses, sarees with stitched fall)

Refund Policy:

• Refund is only applicable on products that have arrived in damaged condition.
• In order to claim a refund it is mandatory to submit a video of the original packaging of the product being opened. The shipping label must clearly be visible in the video.
  
• Store credit / gift card can be used on future purchases at your convenience.
• Refund will be issued only after the returned saree is received and passes quality inspection.
  

Need Help?

For assistance with returns or refunds, please reach out at  payments.hastakala@gmail.com or  +919834275547