Refund, Return and Exchange Policy

Return & Exchange Policy

We want you to love what you wear! If something doesn’t feel right, here’s what you need to know:

Eligible for Return or Exchange: .

• Returns are only accepted in case of defects or damage.
  
• Approved returns will be issued as a Hastakala Gift Card / Store Credit of the same value as saree.
• Store Credit coupons are valid for one-time use only. Any unused balance remaining after redemption will not be carried forward, refunded, or reissued. Customers are advised to shop for the same or a higher amount than the coupon value to ensure the full benefit of the store credit is utilized.
• Store credit can be used across any future purchase at Hastakala website only.
• An exchange request must be submitted within 7 days from the date of delivery.
• After 7 days, we will not be able to accept return or exchange requests.
• Store credit or gift card will be issued only after we receive and inspect the saree to ensure there is no damage.
• Please whatsapp us at +91 9834275547, and our customer support team will assist you with the process.
• We offer free return shipping for eligible returns.

 Not Eligible for Return:

• Used or worn items
  
• Altered or customised products (e.g., stitched blouses, sarees with stitched fall)

Delivery Failure / Customer Error:

• If an order cannot be delivered due to customer-related errors (such as incorrect phone number, incomplete or incorrect address, or customer unavailability at the time of delivery), the order will be treated as a return.
• In such cases, store credit will be issued after deducting ₹250 towards return shipping charges.

Refund Policy:

• Refund is only applicable on products that have arrived in damaged condition.
• In order to claim a refund it is mandatory to submit a video of the original packaging of the product being opened. The shipping label must clearly be visible in the video.
• All approved returns for refund will be processed as store credit, gift card, or cash, based on customer preference.
• Store credit / gift card can be used on future purchases at your convenience.
• Refund will be issued only after the returned saree is received and passes quality inspection.
  

Need Help?

For assistance with returns or refunds, please reach out at  payments.hastakala@gmail.com or  +919834275547